At Lapentor, we strive to provide our customers with the best possible virtual tour software and services. We want you to be completely satisfied with your purchase. However, we also understand that there may be situations where a refund is necessary. Below is our refund policy, which outlines the conditions under which refunds will be issued:
Refunds for Non-Usage within 24 Hours:
If you have made a purchase on Lapentor.com and have not used our virtual tour software or any related services within 24 hours of your purchase, you may be eligible for a full refund. To request a refund, you must contact our support team within the first 24 hours of your purchase. After the 24-hour period has elapsed, we regret that we will not be able to offer a refund for non-usage.
Refund for Change from Yearly to Monthly Subscription:
In the event that you have subscribed to our virtual tour software on a yearly basis but wish to change to a monthly subscription instead, you may be eligible for a refund of the unused portion of your yearly subscription. To qualify for this refund, you must make the request within 30 days of your yearly subscription purchase. Once you have switched to a monthly plan, you will be billed at the monthly rate going forward.
Conditions for Both Refund Scenarios:
a. Communication: To request a refund, you must contact our customer support team via live chat or email at [email protected]. Please provide your order details and the reason for the refund request.
b. Eligibility: Refunds are subject to verification by our team and will be issued at our sole discretion. We reserve the right to decline a refund if we suspect any fraudulent activity or misuse of our services.
c. Processing Time: Once your refund request is approved, we will process the refund within 10-15 business days, depending on your Bank. The refund will be issued using the original payment method used during the purchase.
d. Partial Refunds: In some cases, partial refunds may be granted based on the specific circumstances of the refund request.
e. Third-Party Charges: Please note that any third-party transaction fees incurred during the purchase (e.g., credit card fees) may not be refundable.
f. Changes to the Refund Policy: Lapentor reserves the right to modify or update this refund policy at any time without prior notice. The most current version of the policy will be posted on our website.
By using our services and making a purchase on Lapentor.com, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy.
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer support team. We are here to help!