The most commonly asked questions will help you find your own answers. Hope you are satisfied !!!
Go to your Project Dashboard, hover on a project that you want to download, and click the Export button.
If you’re already a customer of Lapentor with a linked Credit card then we will charge $10 on your linked card.
If you’re a new customer then you will need to enter your Credit Card and process to pay $10 for the download.
After payment success, you will receive a zip file containing all the images & codes to run the tour. Then you just need to upload the zip file to your web server (that supports PHP) and unzip the file.
Sometimes it took a while to prepare your project for download/export. If it is stuck then please try to refresh the browser and download it again. You won’t have to pay again if you already purchased that project.
In the case it is stuck while downloading, you can try to refresh the page and go to the Project Configuration popup, and check the Exported Files tab to see if it already generated a download link. If it still doesn’t show up any links, you can contact us.
You can always re-download your purchased project as many times as you like.
You can Export/Download your tour project as a zip file (containing all the images and source code to run the tour), then you can upload and unzip it on your own server. You don’t have to do anything else, just upload and unzip the file on your hosting and it will work immediately.
E.g: you download your project name: “awesome-tour.zip” after you upload it to your hosting under your own domain (e.g: mydomain.com). You can access your tour at: https://mydomain.com/awesome-tour
If you want to self-host on your computer instead of hosting, you will need a local webserver to serve the tour. Please try to use MAMP, XAMPP, WAMP
Please follow these steps:
Go to your WordPress website post/page, change Editor to Text mode and paste the copied code above
Control Bar only shows up when you installed some plugins that have control buttons, like Common Buttons, Google Map, Background Music, Intro Popup, …etc. Below is an example of a Control Bar after installing some plugins.
To set the default zoom level,
Step 1: go to your project editor page
Step 2: use the mouse wheel to zoom in/out to the level that you see fit
Step 3: click the Set default view button on the right toolbar (see screenshot below)
Please go to Analytic page to check your project views & unique user visit
Lapentor is a Cloud-based platform so it requires no special hardware to use, just go to https://app.lapentor.com. You can work anytime, anywhere with your regular laptop, just login and start editing, completely online.
Just click on the Live chat icon at the bottom right of your screen on Lapentor.com website and chat with us
Depending on the zoom level and angle of view, only the parts of the VR panoramic image that best match the resolution are loaded. This means that less memory is needed and the quality of VR panoramic images is not reduced when zooming in.
Follow these steps to enable Multiresolution for your Tour
Cloud Hosting service is our solution to publish your Tour on the Internet instantly. It allows the authors & viewers to access your virtual tour anywhere & anytime. The tour can be embedded into any website normally. Learn more about our Pricing page
A scene is a rendered 360 panorama image that you can interact like zoom in / out & move top/down/left/right.
Yes, you can, there are 3 levels of Tour privilege that you can config (public, private, and password-secured) and you can even determine whether to list your Tour on your portfolio or not.
There are 8 types of Hotspots, each of them serving a specific purpose and coming with different options. Creating a hotspot is easy, just drag-and-drop.
Point Hotspot is used to connect scenes together. Just go to your project editor, drag & drop the Point hotspot icon into the right position on your tour and choose the target scene.
Please follow these steps:
Go to your WordPress website post/page, change Editor to Text mode, and paste the copied code above
A Virtual Tour is not a simple image or video file, it is a group of files that have to be hosted on a web server.
You can learn more here, but basically, with Cloud Hosting you don’t have to do anything, just need to create your project on Lapentor and it will be available online instantly.
Self-hosting is a feature that allows you to download your project to your local machine and upload to your own server or keep it on your local or online storage as a back up
Lapentor officially accept only Visa and Mastercard cards; all transaction are made via Stripe. But we can support Paypal manually in some special cases.
You can find the receipts of your purchases in your email which have been used for signing up for Lapentor. Or you can go to your Billing page to download the invoices.
All your tours’ data will still be securely stored in Lapentor but stay “private” until you re-activate the Premium subscription. But we will delete it after 3 months of inactivity.
Fullscreen is not supported in the HTML5 viewer on most mobiles.
Check this page to see if your browser/device is compatible with the fullscreen API in the HTML5 player: http://caniuse.com/#feat=fullscreen and activate “”Mobile”” in the search settings.
On iOS, tours are displayed in an iFrame on a domain different from the hosting domain will have the Gyroscope and fullscreen blocked, which is an Apple restriction. It also causes the unavailability of the VR mode in such case.
Go to your Project Dashboard, hover on a project that you want to download, and click the Export button.
If you’re already a customer of Lapentor with a linked Credit card then we will charge $10 on your linked card.
If you’re a new customer then you will need to enter your Credit Card and process to pay $10 for the download.
After payment success, you will receive a zip file containing all the images & codes to run the tour. Then you just need to upload the zip file to your web server (that supports PHP) and unzip the file.
Sometimes it took a while to prepare your project for download/export. If it is stuck then please try to refresh the browser and download it again. You won’t have to pay again if you already purchased that project.
In the case it is stuck while downloading, you can try to refresh the page and go to the Project Configuration popup, and check the Exported Files tab to see if it already generated a download link. If it still doesn’t show up any links, you can contact us.
You can always re-download your purchased project as many times as you like.
You can Export/Download your tour project as a zip file (containing all the images and source code to run the tour), then you can upload and unzip it on your own server. You don’t have to do anything else, just upload and unzip the file on your hosting and it will work immediately.
E.g: you download your project name: “awesome-tour.zip” after you upload it to your hosting under your own domain (e.g: mydomain.com). You can access your tour at: https://mydomain.com/awesome-tour
If you want to self-host on your computer instead of hosting, you will need a local webserver to serve the tour. Please try to use MAMP, XAMPP, WAMP
Please follow these steps:
Go to your WordPress website post/page, change Editor to Text mode and paste the copied code above
Control Bar only shows up when you installed some plugins that have control buttons, like Common Buttons, Google Map, Background Music, Intro Popup, …etc. Below is an example of a Control Bar after installing some plugins.
To set the default zoom level,
Step 1: go to your project editor page
Step 2: use the mouse wheel to zoom in/out to the level that you see fit
Step 3: click the Set default view button on the right toolbar (see screenshot below)
Please go to Analytic page to check your project views & unique user visit
Lapentor is a Cloud-based platform so it requires no special hardware to use, just go to https://app.lapentor.com. You can work anytime, anywhere with your regular laptop, just login and start editing, completely online.
Just click on the Live chat icon at the bottom right of your screen on Lapentor.com website and chat with us
Depending on the zoom level and angle of view, only the parts of the VR panoramic image that best match the resolution are loaded. This means that less memory is needed and the quality of VR panoramic images is not reduced when zooming in.
Follow these steps to enable Multiresolution for your Tour
Cloud Hosting service is our solution to publish your Tour on the Internet instantly. It allows the authors & viewers to access your virtual tour anywhere & anytime. The tour can be embedded into any website normally. Learn more about our Pricing page
A scene is a rendered 360 panorama image that you can interact like zoom in / out & move top/down/left/right.
Yes, you can, there are 3 levels of Tour privilege that you can config (public, private, and password-secured) and you can even determine whether to list your Tour on your portfolio or not.
There are 8 types of Hotspots, each of them serving a specific purpose and coming with different options. Creating a hotspot is easy, just drag-and-drop.
Point Hotspot is used to connect scenes together. Just go to your project editor, drag & drop the Point hotspot icon into the right position on your tour and choose the target scene.
Please follow these steps:
Go to your WordPress website post/page, change Editor to Text mode, and paste the copied code above
A Virtual Tour is not a simple image or video file, it is a group of files that have to be hosted on a web server.
You can learn more here, but basically, with Cloud Hosting you don’t have to do anything, just need to create your project on Lapentor and it will be available online instantly.
Self-hosting is a feature that allows you to download your project to your local machine and upload to your own server or keep it on your local or online storage as a back up
Lapentor officially accept only Visa and Mastercard cards; all transaction are made via Stripe. But we can support Paypal manually in some special cases.
You can find the receipts of your purchases in your email which have been used for signing up for Lapentor. Or you can go to your Billing page to download the invoices.
All your tours’ data will still be securely stored in Lapentor but stay “private” until you re-activate the Premium subscription. But we will delete it after 3 months of inactivity.
Fullscreen is not supported in the HTML5 viewer on most mobiles.
Check this page to see if your browser/device is compatible with the fullscreen API in the HTML5 player: http://caniuse.com/#feat=fullscreen and activate “”Mobile”” in the search settings.
On iOS, tours are displayed in an iFrame on a domain different from the hosting domain will have the Gyroscope and fullscreen blocked, which is an Apple restriction. It also causes the unavailability of the VR mode in such case.
