Sometimes it took a while to prepare your project for download/export. If it stuck then please try to refresh the browser and download it again. You won’t have to pay again if you already purchased that project.
In the case it stuck while downloading, you can try to refresh the page and go to the Project Configuration page, check Export tab to see if it already generated a download link. If it still doesn’t show up any links, you can contact us.
You can always re-download your purchased project many times as you like.
You can Export/Download your tour project as a zip file (contain all the images and source code to run the tour), then you can upload and unzip it on your own server. You don’t have to do anything else, just upload and unzip the file on your hosting and it will work immediately.
E.g: you download your project name: “awesome-tour.zip”, after you upload to your hosting under your own domain (e.g: mydomain.com). You can access your tour at: https://mydomain.com/awesome-tour
Control Bar only show up when you installed some plugins that have control buttons, like Common Buttons, Google Map, Background Music, Intro Popup, …etc. Below is the example of a Control Bar after installed some plugins.
To set the default zoom level,
Step 1: go to your project editor page
Step 2: use the mouse wheel to zoom in/out to the level that you see fit
Step 3: click the Set default view button on the right toolbar (see screenshot below)
Please go to https://analytics.google.com/analytics/web/ to create the tracking UID and then open Project Settings, click on the Analytics tab, and enter your Google Analytics UID. Then you can track the views on the Google Analytics dashboard.
We are a group of photographers, developers, designers who share the same interest in the panoramic photography. Back to the time we started working together in 2012, we were active as a media company which mainly provided the 360 photography service for local real-estate agencies. Later on, we scaled to build up Lapentor in a belief to narrow down difficulties, in building 360 virtual tours, for all 360 panoramic photographers.
Before creating Lapentor, we were merely photographers and developers. At that time, the 360 panoramic industry was in an early stage, there were only handful of competent software to use. We found it a pain a long the way we were learning to be competent in such software. In addition, they were not as flexible as we expected. Then, whilst using those software, we were also building our own tool which was the predecessor of nowadays Lapentor. After realizing the same need from the panoramic photographers, we decided to launch the Lapentor project and share the the wealth to the photographers.
Not possible currently but we have plan for it in near future. Pls follow our roadmap for more information
Lapentor is a Cloud-based platform so it requires no special hardware to use. You can work anytime, anywhere with your regular laptop, just login and start editing, completely online
The most simple & fastest is using our Live Chat (which provided by Intercom). Or you can send message to us via fanpage or email firstname.lastname@example.org. You can even report bug or contribute idea via our feedback.lapentor.com
Depending on zoom level and angle of view, only the parts of the VR panoramic image that best matching resolution are loaded. This means that less memory is needed and the quality of VR panoramic image is not reduced when zooming in. Read this tutorial to learn how to enable Multiresolution for your Tour
Cloud Hosting service is our solution to publish your Tour on Internet instantly. It allows the authors & viewers to access anywhere & anytime, the Tour can be embed into any website normally. Learn more about our Hosting solutions
There is no time limit to use Lapentor as a tool. We only offer Cloud Hosting service if you don’t want to deal with server stuff. Without our Cloud Hosting activated, your Tour will be public on 7 days until become “private”, but you can always download it and host on your own server. Read this tutorial to learn how to activate our Cloud Hosting
Scene is a rendered pano that you can interact like zoom in / out & move top / down / left / right. Read this tutorial to learn how to create a scene
We improve Lapentor day by day directly from our users’ feedback & request. We don’t receive raw KRPano plugin order and prioritize the requests. Sometimes we can charge based on the difficulty and how much urgent of the request
Lapentor use KRPano engine as the core to render the Virtual Tour
Yes you can, there are 3 level of Tour privilege that you can config including (public, private, password-secured) and you can even determine whether to list your Tour on porfolio or not. Read this tutorial to leanr how to set your Tour private
Limit zoom is part of view config toolkit including zoom control, limit view, next scene’s target view… Read this tutorial to learn how to limit zoom of a Scene ?
There are 8 types of Hotspots, each of them serve specific purpose and come with different options. Creating a hotspot is easy as drag-and-drop. Read this tutorial to learn how to create & manage Hotspots
Point Hotspot is used to connect scenes together. Read this tutorial to learn how to connect scenes with Hotspots
“Our tours are meant to be viewed online.
To view your tour on a mobile, all you have to do is embed your tour on a website, and access that website from your mobile.
You can also access the direct link to your tour from a mobile, as soon as you have hosted it on your web server.”
Publishing a Virtual Tour with Lapentor is quite easy, you can learn more about our Hosting options here. Basically your Tour need to be hosted in a web server then you can just use our Cloud Hosting solution or prepare your own server or put it on your client’s server
All Lapentor Tour are HTML5 format, so it works well on all morden browsers, Operating System & Mobile Devices
A Virtual Tour is not a simple image or video file, it is a group of files that have to be hosted on a web server.
You can learn it more here, but basically Cloud Hosting is more convenient while Self Hosting is more about self control and deliver to your clients. Besdes that of couse Cloud-Hosting users will have more benefits and have more priority to request features
Yes of course you can. Read this tutorial to learn how to setup the Tour on your own server under your own domain
Yes you can. Though Lapentor is a free platform, we do not add anything related to our branding to your Tour. That reflects our ad-free mindset that help the authors to bring out the most of their Tours. More than that you can add your branding aspect (i.e logo, copyright…) to your own Tour. Read this tutorial to learn how to add logo in the Tour
Yes you can. There are multiple ways to publish your Tour and embedding is the fastest & most simple solution. Read this tutorial to learn how to embed your Tour into a website
You can activate the Cloud Hosting service in seconds. All your Tour will be public once the Cloud Hosting service activated. Read this tutorial to learn how to activate the Cloud Hosting service
Not official yet but we have a plan for it. In the mean time we can support Paypal manually in some special cases.
To put it under another notice, we are deploying Stripe at the moment. You can find out more at its website: https://stripe.com/
Just like most of apps you could find on the internet, there are 2 kinds of available subscriptions at Lapentor: monthly and annual basis. You can opt for the one which suits you best.
Lapentor officially accept only Visa and Mastercard cards; all transaction are made via Stripe. But we can support Paypal manually in some special cases.
You can find the receipts of your purchases on your email which has been used for signing up to Lapentor.
Yes, we will refund if you don’t satisfy with the service or you are overcharged by an accident.
Yes, you can cancel the service at anytime.
Not possible currently but we have plans to offer more flexible options for users in the near future. All updates will be posted in page Change Log.
Yes, all your Tours have 7-days of free using “Cloud Hosting”. After the period, the tours will automatically switch to “private” mode.
All your tours’ data will still be securely stored in Lapentor but stay “private” until you re-activate the Cloud Hosting service.
All your Tour data will still be securely stored in Lapentor but become private until you re-activate the Cloud Hosting service
Yes! By selecting an annual plan, a 20% discount is applied. Please note you will pay for a year in advance rather than month to month.
Basically “Yes”, with our help, but you can’t do it by your own, just send us request and see if we can deal with it
It’s not possible at this moment
Fullscreen is not supported in the HTML5 viewer on most mobiles.
Check this page to see if your browser/device is compatible with the fullscreen API in the HTML5 player: http://caniuse.com/#feat=fullscreen and activate “”Mobile”” in the search settings.
“iOS itself doesn’t support the HTML5 fullscreen API, so the only way to get a fullscreen mode is the Safari build-in landscape fullscreen mode.
On iPhone 6(S), you can choose between two display resolutions, standard and zoom:
On iOS, tours are displayed in an iFrame on a domain different from the hosting domain will have the Gyroscope and fullscreen blocked, which is an Apple restriction. It also causes the unavailability of the VR mode in such case.