FAQs

The most commonly asked questions will help you find your own answers. Hope you are satisfied !!!

  • All
  • Self-hosting
  • General
  • Create Tour
  • Publish Tour
  • Payment
  • Feature
  • Popular issues
How to Export/Download a project for self-hosting?
Self-hosting

Go to your Project Dashboard, hover on a project that you want to download, and click the Export button.

If you’re already a customer of Lapentor with a linked Credit card then we will charge $10 on your linked card.

If you’re a new customer then you will need to enter your Credit Card and process to pay $10 for the download.

After payment success, you will receive a zip file containing all the images & codes to run the tour. Then you just need to upload the zip file to your web server (that supports PHP) and unzip the file.

Why download/exporting my project took so long?
Self-hosting

Sometimes it took a while to prepare your project for download/export. If it stuck then please try to refresh the browser and download it again. You won’t have to pay again if you already purchased that project.
In the case it stuck while downloading, you can try to refresh the page and go to the Project Configuration page, check Export tab to see if it already generated a download link. If it still doesn’t show up any links, you can contact us.

Can I re-download my purchased project if I have some edits?
Self-hosting

You can always re-download your purchased project many times as you like.

What is self-hosting?
Self-hosting

You can Export/Download your tour project as a zip file (contain all the images and source code to run the tour), then you can upload and unzip it on your own server. You don’t have to do anything else, just upload and unzip the file on your hosting and it will work immediately.

E.g: you download your project name: “awesome-tour.zip”, after you upload to your hosting under your own domain (e.g: mydomain.com). You can access your tour at: https://mydomain.com/awesome-tour

If you want to self-host on your computer instead of hosting, you will need a local webserver to serve the tour. Please try to use MAMP, XAMPP, WAMP

How to embed Lapentor project to a WordPress website
General

Please follow these steps:

  • Go to your project editor
  • Click on the Share button, copy the Embedded Code

Go to your WordPress website post/page, change Editor to Text mode and paste the copied code above

Why I can’t see my Control Bar?
General

Control Bar only show up when you installed some plugins that have control buttons, like Common Buttons, Google Map, Background Music, Intro Popup, …etc. Below is the example of a Control Bar after installed some plugins.

How do I set the default zoom level?
General

To set the default zoom level,

Step 1: go to your project editor page

Step 2: use the mouse wheel to zoom in/out to the level that you see fit

Step 3: click the Set default view button on the right toolbar (see screenshot below)

How can I see how many people visited my 360 tour? Can I link it to my Google Analytics account?
General

Please go to https://analytics.google.com/analytics/web/ to create the tracking UID and then open Project Settings, click on the Analytics tab, and enter your Google Analytics UID. Then you can track the views on the Google Analytics dashboard.

Why you created Lapentor ?
General

Before creating Lapentor, we were merely photographers and developers. At that time, the 360 panoramic industry was in an early stage, there were only handful of  competent software to use.  We found it a pain a long the way we were learning to be competent in such software. In addition, they were not as flexible as we expected. Then, whilst using those software, we were also building our own tool which was the predecessor of nowadays Lapentor. After realizing the same need from the panoramic photographers, we decided to launch the Lapentor project and share the the wealth to the photographers.

Can Lapentor publish Tour to Google Streetview ?
General

Not possible currently but we have plan for it in near future. Pls follow our roadmap for more information

What is the required computer configuration to use Lapentor ?
General

Lapentor is a Cloud-based platform so it requires no special hardware to use. You can work anytime, anywhere with your regular laptop, just login and start editing, completely online

How do I report software issues/bugs ?
General

The most simple & fastest is using our Live Chat (which provided by Intercom). Or you can send message to us via fanpage or email help@lapentor.com. You can even report bug or contribute idea via our feedback.lapentor.com

What is “Multiresolution” ?
General

Depending on zoom level and angle of view, only the parts of the VR panoramic image that best matching resolution is loaded. This means that less memory is needed and the quality of VR panoramic images is not reduced when zooming in.

Follow these steps to enable Multiresolution for your Tour

  • Open your project
  • Open Media Library
  • Select images and click on the Make Sphere button
  • Select Multiresolution
What is Cloud Hosting service ?
General

Cloud Hosting service is our solution to publish your Tour on Internet instantly. It allows the authors & viewers to access anywhere & anytime, the Tour can be embed into any website normally. Learn more about our Hosting solutions

Are there any time limits to use Lapentor ?
General

There is no time limit to use Lapentor as a tool. We only offer Cloud Hosting service if you don’t want to deal with server stuff. Without our Cloud Hosting activated, your Tour will be public on 7 days until become “private”, but you can always download it and host on your own server. Read this tutorial to learn how to activate our Cloud Hosting

What is the “scene” ?
General

Scene is a rendered pano that you can interact like zoom in / out & move top / down / left / right. Read this tutorial to learn how to create a scene

Can you develop a plugin for me ?
General

We improve Lapentor day by day directly from our users’ feedback & request. We don’t receive raw KRPano plugin order and prioritize the requests. Sometimes we can charge based on the difficulty and how much urgent of the request

What is Lapentor viewer ?
General

Lapentor use KRPano engine as the core to render the Virtual Tour

Can i make my Tour private ?
Create tour

Yes you can, there are 3 level of Tour privilege that you can config including (public, private, password-secured) and you can even determine whether to list your Tour on porfolio or not. Read this tutorial to leanr how to set your Tour private

How do I limit zoom on a Scene?
Create tour

Limit zoom is part of view config toolkit including zoom control, limit view, next scene’s target view… Read this tutorial to learn how to limit zoom of a Scene ?

How do I create a hotspot?
Create tour

There are 8 types of Hotspots, each of them serve specific purpose and come with different options. Creating a hotspot is easy as drag-and-drop. Read this tutorial to learn how to create & manage Hotspots

How do I connect 2 or more scenes ?
Create tour

Point Hotspot is used to connect scenes together. Read this tutorial to learn how to connect scenes with Hotspots

How to embed Lapentor project to a WordPress website
Publish Tour

Please follow these steps:

  • Go to your project editor
  • Click on the Share button, copy the Embedded Code

Go to your WordPress website post/page, change Editor to Text mode and paste the copied code above

How can I view my tour on a mobile ?
Publish Tour

“Our tours are meant to be viewed online.
To view your tour on a mobile, all you have to do is embed your tour on a website, and access that website from your mobile.
You can also access the direct link to your tour from a mobile, as soon as you have hosted it on your web server.”

How can I publish a virtual tour on the internet ?
Publish Tour

Publishing a Virtual Tour with Lapentor is quite easy, you can learn more about our Hosting options here. Basically your Tour need to be hosted in a web server then you can just use our Cloud Hosting solution or prepare your own server or put it on your client’s server

In which formats Lapentor export the virtual tours ?
Publish Tour

All Lapentor Tour are HTML5 format, so it works well on all morden browsers, Operating System & Mobile Devices

FOR DESKTOP
  • Google Chrome browser (Windows, Mac, Linux) : Google Chrome version 22 or higher is needed.
  • Mozilla Firefox browser (Windows, Mac, Linux) : Mozilla Firefox version 18 or higher is needed.
  • Opera browser (Windows, Mac, Linux) : Opera version 15 or higher is needed.
  • Safari browser (Mac) : Safari version 8 or higher is recommended.
  • Microsoft Internet Explorer browser (Windows 7, Windows 8, Windows 10, Windows RT) : IE 10 or higher is needed.
  • Microsoft Edge browser (Windows 10) : Edge 12 or higher is needed.
FOR MOBILE & TABLET DEVICES
  • iOS Safari browser : Safari version 8 or higher is recommended.
  • iOS Chrome browser : Google Chrome version 25 or higher is needed.
  • iOS Firefox browser : Mozilla Firefox version 21 or higher is needed.
  • Android Chrome browser : Google Chrome version 25 or higher is needed.
  • Android Firefox browser : Mozilla Firefox version 21 or higher is needed.
  • Android Stock (WebView-based) browser : Android 4.0 or higher is needed.
  • Android Opera (Webkit-based) browser : Opera version 18 or higher is needed.
  • Windows Phone 8 Internet Explorer browser : IE 11 or higher is needed.
Can I publish a virtual tour on Facebook or YouTube ?
Publish Tour

A Virtual Tour is not a simple image or video file, it is a group of files that have to be hosted on a web server.

What are the differences between the Self-Hosting & Cloud-Hosting ?
Publish Tour

You can learn it more here, but basically Cloud Hosting is more convenient while Self Hosting is more about self control and deliver to your clients. Besdes that of couse Cloud-Hosting users will have more benefits and have more priority to request features

Can I use the output files on more then one domain ?
Publish Tour

Yes of course you can. Read this tutorial to learn how to setup the Tour on your own server under your own domain

Can i add logo to my Tour ?
Publish Tour

Yes you can. Though Lapentor is a free platform, we do not add anything related to our branding to your Tour. That reflects our ad-free mindset that help the authors to bring out the most of their Tours. More than that you can add your branding aspect (i.e logo, copyright…) to your own Tour. Read this tutorial to learn how to add logo in the Tour

Can i embeded my Tour in my website ?
Publish Tour

Yes you can. There are multiple ways to publish your Tour and embedding is the fastest & most simple solution. Read this tutorial to learn how to embed your Tour into a website

How can I activate the Cloud Hosting service ?
Publish Tour

You can activate the Cloud Hosting service in seconds. All your Tour will be public once the Cloud Hosting service activated. Read this tutorial to learn how to activate the Cloud Hosting service

Can I pay via Paypal ?
Payment

Not official yet but we have a plan for it. In the mean time we can support Paypal manually in some special cases.

To put it under another notice, we are deploying Stripe at the moment. You can find out more at its website: https://stripe.com/

What kinds of Pro Account subscriptions am I offered?
Payment

Just like most of apps you could find on the internet, there are 2 kinds of available subscriptions at Lapentor: monthly and annual basis. You can opt for the one which suits you best.

What payment forms do you currently accept ?
Payment

Lapentor officially accept only Visa and Mastercard cards; all transaction are made via Stripe. But we can support Paypal manually in some special cases.

Where can I get the receipts on my purchases ?
Payment

You can find the receipts of your purchases on your email which has been used for signing up to Lapentor.

Do you offer refunds ?
Payment

Yes, we will refund if you don’t satisfy with the service or you are overcharged by an accident.

Can I cancel my Cloud Hosting subscription ?
Payment

Yes, you can cancel the service at anytime.

Can I try Cloud Hosting service before activating it ?
Payment

Yes, all your Tours have 7-days of free using “Cloud Hosting”. After the period, the tours will automatically switch to “private” mode.

What will happen to my tours when my Cloud Hosting subscription ends? Will they be deleted ?
Payment

All your tours’ data will still be securely stored in Lapentor but stay “private” until you re-activate the Cloud Hosting service.

What will happen to my tours when my Cloud Hosting subscription ends? Will they be deleted?
Payment

All your Tour data will still be securely stored in Lapentor but become private until you re-activate the Cloud Hosting service

How to use Background Sound plugin
Feature

Step 1: Install the plugin by open Power-ups and search for the Background Sound plugin.

Step 2: Open the Config page of the Background Sound plugin, then upload the music that you want. Choose it and click on the music

Step 3: Select which scene that you want to play the music in.

There is a link to KrPano in my right-click menu, how do I get rid of it ?
Feature

It’s not possible at this moment

Why can’t my tour go fullscreen on my mobile ?
Popular issues

Fullscreen is not supported in the HTML5 viewer on most mobiles.
Check this page to see if your browser/device is compatible with the fullscreen API in the HTML5 player: http://caniuse.com/#feat=fullscreen and activate “”Mobile”” in the search settings.

Why can’t I go fullscreen on iPhone ?
Popular issues

“iOS itself doesn’t support the HTML5 fullscreen API, so the only way to get a fullscreen mode is the Safari build-in landscape fullscreen mode.

On iPhone 6(S), you can choose between two display resolutions, standard and zoom:

  • iPhone 6(S) need to be set to standard to enable the built-in fullscreen.
  • iPhone 6(S) Plus need to be set to zoom mode to enable the built-in fullscreen.
  • See how to : https://support.apple.com/en-us/HT203073″
Why can’t I enable Gyroscope or WebVR on my Tour ?
Popular issues

On iOS, tours are displayed in an iFrame on a domain different from the hosting domain will have the Gyroscope and fullscreen blocked, which is an Apple restriction. It also causes the unavailability of the VR mode in such case.