FAQs (Frequently Asked Questions) provide quick answers to common inquiries about our product, service, or common issues.
Go to your Project Dashboard, hover over a project you want to download, and click the Export button.
For existing customers with a linked credit card: A $10 charge will be applied to your card.
For new customers: You will need to enter your credit card information and process payment of $10 for the download.
After payment is confirmed, you will receive a zip file containing all images and source code needed to run your tour. Upload and unzip this file on your hosting server, and it will work immediately.
Project export can take some time to prepare. If the export process appears stuck, try refreshing your browser and attempting the download again. You will not be charged again if you have already purchased the project.
If the download remains stuck, refresh the page and navigate to your Project Configuration popup. Check the Exported Files tab to see if a download link has already been generated. If it still hasn’t appeared, please contact our support team.
Yes. You can always re-download your purchased project as many times as you like.
Self-hosting allows you to export and download your tour project as a zip file containing all images and source code. You can then upload and unzip this file on your own server. Once uploaded and unzipped, your tour will work immediately without any additional configuration required.
Follow these steps:
1. Go to your project editor
2. Click the Share button and copy the Embedded Code
3. Go to your WordPress page editor
4. Paste the embedded code into your page
5. Publish your page
Your Lapentor tour will now display on your WordPress site.
The Control Bar only appears when you have installed plugins that include control buttons, such as Common Buttons, Google Map, Background Music, or Intro Popup. If you do not see a Control Bar, it means you haven’t installed any plugins with control functions yet.
To set the default zoom level, follow these steps:
1. Go to your project editor
2. Use the mouse wheel to zoom in or out to your desired level
3. Click the “Set Default View” button on the right toolbar
Your preferred zoom level will now be saved as the default view for your tour.
You can view visit statistics by going to your Billing page in your project dashboard. There you will find detailed analytics about who has accessed your tour.
You can also integrate your tour with Google Analytics for more comprehensive tracking and insights.
Lapentor is a cloud-based platform that requires no special hardware. Simply visit https://app.lapentor.com, log in to your account, and start creating. You can work from any location using any regular laptop with internet connectivity.
To report issues or bugs, click the Live Chat icon at the bottom right of the Lapentor.com website and connect with our support team. We’re here to help and will address your concerns promptly.
Multiresolution is a technology that loads only the portions of the VR panoramic image that best match your current zoom level and viewing angle. This reduces memory usage while maintaining image quality when you zoom in or out.
To enable Multiresolution for your tour, follow these steps:
1. Go to your project settings
2. Locate the Multiresolution option
3. Enable it
4. Save your changes
Cloud Hosting is our solution for instantly publishing your tour on the internet. With Cloud Hosting, you don’t need to handle server configuration or file uploads. Simply create your project in Lapentor, and it becomes available online immediately.
Learn more about our pricing and features on our pricing page.
A scene is a rendered 360-degree panoramic image that you can interact with by zooming in or out and panning up, down, left, or right.
Yes. Lapentor offers three privacy levels for your tours:
• Public: Anyone can view your tour
• Private: Only you can view your tour
• Password-protected: Only those with the password can view your tour
You can also choose whether to list your tour in your public portfolio.
Lapentor offers eight types of hotspots, each serving a specific purpose and offering different functionality. Creating a hotspot is simple: just drag and drop the hotspot icon to the desired position in your tour.
To connect scenes together, use the Point Hotspot feature. In your project editor, drag and drop the Point Hotspot icon to the position where you want the connection, then select the target scene you want to navigate to.
Follow these steps:
1. Go to your project editor
2. Click the Share button and copy the Embedded Code
3. Go to your WordPress page editor
4. Paste the embedded code into your page
5. Publish your page
Your Lapentor tour will now display on your WordPress site.
Virtual tours are not simple image or video files. They are complex groups of files that must be hosted on a web server. Therefore, you cannot directly upload a tour to Facebook or YouTube. However, you can share a link to your hosted tour on these platforms.
Self-Hosting: You download your project as a zip file and upload it to your own server. This gives you full control but requires technical knowledge.
Cloud Hosting: Your tour is hosted on Lapentor’s servers and is available online instantly. No technical setup is required.
Learn more about pricing and features here.
Lapentor officially accepts Visa and Mastercard through Stripe for all transactions. We can also support PayPal in special cases upon request.
You can find purchase receipts in the email address associated with your Lapentor account. You can also download invoices from your Billing page in your account settings.
When your premium subscription expires or is canceled, your account automatically reverts to the free plan. Your tour data remains securely stored in Lapentor and marked as private until you reactivate your subscription. However, if the account remains inactive for more than three months, the data will be permanently deleted.
Fullscreen functionality is not supported in the HTML5 viewer on most mobile devices. To check if your browser or device supports fullscreen, visit http://caniuse.com/#feat=fullscreen. You can also enable “Mobile” in the search settings to optimize the experience on your device.
On iOS devices, tours displayed in an iFrame on a domain different from the hosting domain will have Gyroscope and fullscreen functionality blocked due to Apple’s security restrictions. This also prevents VR mode from functioning in such cases.
When your premium subscription expires or is canceled, your account automatically reverts to the free plan. Projects exceeding the free plan limit will be locked and cannot be accessed, edited, or published unless you upgrade to a premium plan again.
No, your projects are not deleted. However, if you have more than three projects, only the number allowed under the free plan will remain active. Projects exceeding the free plan limit will be locked and cannot be accessed, edited, or published unless you upgrade to a premium plan again.
Go to your Project Dashboard, hover over a project you want to download, and click the Export button.
For existing customers with a linked credit card: A $10 charge will be applied to your card.
For new customers: You will need to enter your credit card information and process payment of $10 for the download.
After payment is confirmed, you will receive a zip file containing all images and source code needed to run your tour. Upload and unzip this file on your hosting server, and it will work immediately.
Project export can take some time to prepare. If the export process appears stuck, try refreshing your browser and attempting the download again. You will not be charged again if you have already purchased the project.
If the download remains stuck, refresh the page and navigate to your Project Configuration popup. Check the Exported Files tab to see if a download link has already been generated. If it still hasn’t appeared, please contact our support team.
Yes. You can always re-download your purchased project as many times as you like.
Self-hosting allows you to export and download your tour project as a zip file containing all images and source code. You can then upload and unzip this file on your own server. Once uploaded and unzipped, your tour will work immediately without any additional configuration required.
Follow these steps:
1. Go to your project editor
2. Click the Share button and copy the Embedded Code
3. Go to your WordPress page editor
4. Paste the embedded code into your page
5. Publish your page
Your Lapentor tour will now display on your WordPress site.
The Control Bar only appears when you have installed plugins that include control buttons, such as Common Buttons, Google Map, Background Music, or Intro Popup. If you do not see a Control Bar, it means you haven’t installed any plugins with control functions yet.
To set the default zoom level, follow these steps:
1. Go to your project editor
2. Use the mouse wheel to zoom in or out to your desired level
3. Click the “Set Default View” button on the right toolbar
Your preferred zoom level will now be saved as the default view for your tour.
You can view visit statistics by going to your Billing page in your project dashboard. There you will find detailed analytics about who has accessed your tour.
You can also integrate your tour with Google Analytics for more comprehensive tracking and insights.
Lapentor is a cloud-based platform that requires no special hardware. Simply visit https://app.lapentor.com, log in to your account, and start creating. You can work from any location using any regular laptop with internet connectivity.
To report issues or bugs, click the Live Chat icon at the bottom right of the Lapentor.com website and connect with our support team. We’re here to help and will address your concerns promptly.
Multiresolution is a technology that loads only the portions of the VR panoramic image that best match your current zoom level and viewing angle. This reduces memory usage while maintaining image quality when you zoom in or out.
To enable Multiresolution for your tour, follow these steps:
1. Go to your project settings
2. Locate the Multiresolution option
3. Enable it
4. Save your changes
Cloud Hosting is our solution for instantly publishing your tour on the internet. With Cloud Hosting, you don’t need to handle server configuration or file uploads. Simply create your project in Lapentor, and it becomes available online immediately.
Learn more about our pricing and features on our pricing page.
A scene is a rendered 360-degree panoramic image that you can interact with by zooming in or out and panning up, down, left, or right.
Yes. Lapentor offers three privacy levels for your tours:
• Public: Anyone can view your tour
• Private: Only you can view your tour
• Password-protected: Only those with the password can view your tour
You can also choose whether to list your tour in your public portfolio.
Lapentor offers eight types of hotspots, each serving a specific purpose and offering different functionality. Creating a hotspot is simple: just drag and drop the hotspot icon to the desired position in your tour.
To connect scenes together, use the Point Hotspot feature. In your project editor, drag and drop the Point Hotspot icon to the position where you want the connection, then select the target scene you want to navigate to.
Follow these steps:
1. Go to your project editor
2. Click the Share button and copy the Embedded Code
3. Go to your WordPress page editor
4. Paste the embedded code into your page
5. Publish your page
Your Lapentor tour will now display on your WordPress site.
Virtual tours are not simple image or video files. They are complex groups of files that must be hosted on a web server. Therefore, you cannot directly upload a tour to Facebook or YouTube. However, you can share a link to your hosted tour on these platforms.
Self-Hosting: You download your project as a zip file and upload it to your own server. This gives you full control but requires technical knowledge.
Cloud Hosting: Your tour is hosted on Lapentor’s servers and is available online instantly. No technical setup is required.
Learn more about pricing and features here.
Lapentor officially accepts Visa and Mastercard through Stripe for all transactions. We can also support PayPal in special cases upon request.
You can find purchase receipts in the email address associated with your Lapentor account. You can also download invoices from your Billing page in your account settings.
When your premium subscription expires or is canceled, your account automatically reverts to the free plan. Your tour data remains securely stored in Lapentor and marked as private until you reactivate your subscription. However, if the account remains inactive for more than three months, the data will be permanently deleted.
Fullscreen functionality is not supported in the HTML5 viewer on most mobile devices. To check if your browser or device supports fullscreen, visit http://caniuse.com/#feat=fullscreen. You can also enable “Mobile” in the search settings to optimize the experience on your device.
On iOS devices, tours displayed in an iFrame on a domain different from the hosting domain will have Gyroscope and fullscreen functionality blocked due to Apple’s security restrictions. This also prevents VR mode from functioning in such cases.
When your premium subscription expires or is canceled, your account automatically reverts to the free plan. Projects exceeding the free plan limit will be locked and cannot be accessed, edited, or published unless you upgrade to a premium plan again.
No, your projects are not deleted. However, if you have more than three projects, only the number allowed under the free plan will remain active. Projects exceeding the free plan limit will be locked and cannot be accessed, edited, or published unless you upgrade to a premium plan again.
